Can I return this product?

You can return this product for a refund, within 14 days after receiving your original order.

You can return this product ONLY if you have received the wrong product or if the item has been damaged. You cannot return it if you change your mind. (For underwear only)



How to return this product?

You can request a return by calling Customer Service +201011608087



What are the required conditions?

Please see below conditions for your return request to be accepted:

- product is still in its original packaging

- product is in its original condition and unused

- product is not damaged

- product label is still attached


If you wish to return underwear, swimwear, please do not remove the original wrapping for hygiene reasons.

The products in your possession are your responsibility until they are picked up by our driver or you have dropped it off at a pickup Station. Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care of prior to the return!



What are the next steps?

Once your return request done, we will contact to arrange retrieval of the product. You will also have the choice to deliver yourself the product to our warehouse or we can send a courier to pick it up from you.

Once the product retrieved, we will proceed to examination.

- In the unlikely event that an item is returned to us in an unsuitable condition, we will send it back to you without refund.

 

- If examination conclusive and conditions respected, we will proceed to refund within maximum 14 business days post retrieval product.

Please note that in case of return or exchange, additional fees might apply.